dropbox desktop app review
The direct response times are good, and you can find quick solutions to problems on the forum or in Dropbox’s help guides, should you need to. There are Dropbox apps for Windows, Mac, Linux, iPhone, iPad, Android, Kindle Fire, BlackBerry, and Windows tablets (as a UWP store app). But one secret column uses it to change the display without any indication. If you want to create a new document, you can do that, too. They charged me $199 a year for two years! Tech support is unable to fix the issue(s) I am having, so they blame the operating system and told me I am on my own. Without the email address on the account, there is NO WAY to cancel, or even to contact their support team. When you collaborate on a Dropbox Paper document, you don't see the flags showing who's typing; you do see initials and a different-color insertion point for each collaborator, however, as you do in Office Online. Because it’s the leading cloud platform nearly all apps supporting Dropbox. For Bussiness, Dropbox definitely is a NO! “Smart sync” is also pretty useful, particularly if you want to keep a lot of data in the cloud and don’t have a huge amount of hard drive space. You can also create Microsoft Office files directly within the mobile app, as well as setting your photos and videos to automatically backup from your phone to your Dropbox account. Your email address will not be published. Setting up your account simply involves signing up for the plan you want and downloading the desktop app. Such a scamer. To solve this problem, Dropbox has another solution in mind: “smart sync.” This allows you to see all your Dropbox files and folders on your PC, but you can choose which ones are stored locally or are otherwise kept in the cloud. Further, I did not need nor did I want an expensive upgrade that Dropbox just dropped on us. To use Dropbox, you simply put files in the Dropbox folder and leave them there. It offers seamless ease of use, a full feature set and countless integrations with other services and apps. The first surprise I’ve had with DB was that files shared with me by other people count toward my storage when these files already, logically, count toward their storage. If you do go for Google Docs integration, you can even use Google’s own apps to edit and save Office files, so if you don’t have an Office subscription, this is for you. You can learn more about this in our Sync.com review. The gold standard in security for cloud storage services is zero-knowledge encryption. $9.99 for 1TB of storage. That was then. BUYER BEWARE! I e-mailed them, and received a rude reply that the upgrade had been ordered on Google Play, and I must have teen-aged children that ordered it. If you need more, Dropbox Professional comes with 3TB of storage space for $19.99 per month (or around $17 per month for an annual plan). In fact, providers like Sync.com take things further, allowing you to rewind your files and folders by as much as a year. A native New Yorker, he has at various times headed up PC Magazine's coverage of Web development, enterprise software, and display technologies. This level of integration is something that most rival cloud storage providers just can’t match, although it is only possible due to Dropbox’s less favorable security standards — we’ll pick this up later. I asked why she needed the info before I find out if their plans will do what I need first. Luckily – I had them all backed up, but otherwise I would have been utterly out of luck because after over a week of constant email – they have done absolutely nothing to help, and their emails are condescending in tone and aggravating. DropBox is a simple yet sophisticated cloud service ideal for both consumers and small businesses. Having healthy skepticism isn’t unwise, and for privacy, better options exist than Dropbox. One big frustration for Mac users is that this will list your files alphabetically, rather than with your folders first, and there’s no way to change this in the web interface. Not long after, all of my documents ( about 10 years worth) dissappeared completely from my pc! It is also very difficult to get to a point where you can choose to cancel your trial service. A new $750 pending charge from Dropbox. After I read some of the complaints and responses, I realized that there was no point trying to get help there. Dropbox now lets you attach secure digital signatures. If you share your files, other people can collaborate on these documents in real time, and any changes you make as a team will save directly to your Dropbox account, making team collaboration a breeze. Additionally, if you connect with other services, you can also share from the web interface via Gmail, Outlook, Microsoft Teams, WhatsApp and more. Those and support for document co-editing make it a useful tool for teams. Dropbox lowered their price, which made them marked in the “Affordable clouds” section (well so in my list anyway). The worst thing was I paid for around 2 years to store data that was not there. The icons which are supposed to show whether a file is “local” or “online” that are supposed to show up in Finder don’t always show up and the only solution is to reboot your computer. If you need a cloud storage service that focuses on privacy, you’ll need to look at alternatives like pCloud (you can check our pCloud review to find out more). This was not so with Dropbox. It’s the granddaddy of cloud storage providers, having been around since 2007. This requires you to use a second form of authentication — aside from just your password — to access your accounts. This feature — as well as all of the typical Dropbox features — is as easy to use on Android as it is on an iPhone or other iOS devices. My next reply came from Benjamin ..no surname…saying he had thoroughly reviewed my case and they had a no refund policy. Although we had not logged in for nearly six months (since the business closed), it’s Dropbox’s policy to refuse any auto renewal charges however recent the renewal charge was. Veteran online file syncing service Dropbox offers easy setup along with a deep feature set and seemingly endless web service integrations. posted in August and might not read this, but it may be helpful to other readers: You can create a new Office file directly in the Dropbox site, and you see the document on-screen and color-coded flags for each contributor as they edit. However, the more your data is shared, the less private it becomes. It’s certainly better than the customer service offered by other big-name players, such as OneDrive (you can see this in our head-to-head Dropbox vs Google Drive vs OneDrive comparison). With Google Drive, a collaborator can either have view-only access or editing access. If you cancel the $99 subscription, make sure to go to your bank account to cancel too. The direct contact by email was less useful, though. The new desktop app includes Dropbox Spaces and several new features, such as file previews, Paper integration in the Dropbox file system, and the … Their Mobile app is super-easy and super-simple. The biggest of the complaints was the way they do not clearly inform the “free trial” victim of what they have pre-planned in the fine print. By doing that, somehow I removed my own access to all my folders and all of my files disappeared from Dropbox. (Visit this article instead if you are running Windows 10 in S mode).Once installed, you’ll have the Dropbox desktop app, a Dropbox icon in your system tray/menu bar, and a Dropbox folder on your computer. “One has to go through too many steps to figure out the various pricing plans.”. Look at MEGA and pCloud, or use Boxcryptor to keep your files safe. I need clarification. The Dropbox app for Windows 10 in S mode has many of the same features as the Dropbox mobile apps and dropbox.com. Hi! To learn more, visit our time-based comments help center article. I have had a free DB account for years now and decided to use it for digital downloads for business but needed to find out which business plan would work for my needs. Dropbox, a pioneer among cloud storage and syncing services, offers synced desktop folders for anywhere-access. The Reason of cancel is that the storage has 1TB but I can’t upload more than 150GB so I sent tech support but didn’t get any answer soon so I tried to search. It said 30 days free trial so I’ve become 1 year subscription because it save more money than monthly charge. For $10 per month, you can increase your Box storage allotment to 100GB, and a $15-per-month Business Box plan gets you unlimited storage. Add to that the hours and hours and hours of restoration time, and floppy disks begin to look pretty advanced. Dropbox unveils a brand-new design and user experience for its desktop app by Tom Krazit on June 11, 2019 at 10:52 am June 11, 2019 at 11:03 am Share 11 Tweet Share Reddit Email Read on as we take a closer look at one of the biggest names in cloud storage in this Dropbox review, or take it for a spin yourself using the free plan. I have situation where my company lost 35 very important forms. They settled, out of court, a class action lawsuit in CA for this very same thing. So, for example, if a template file is corrupted through user error, I can easily restore the original version. I got a virus and I couldn’t get an answer how to fix things – LOST ALL MY FILES! To access all your files on any computer without installing the desktop or mobile app, you can use the Dropbox web interface. Who designs menus like this? The free Basic account starts you out with a meager 2GB—and you won't find it on Dropbox's site unless you get there via a specific web search or navigate directly to dropbox.com/basic. I have tried to contact them twice and again today. Hi Alison, I recently had this happen to me too. The downside.. yes, with 10€ it’s not the cheapest platform and the competitors don’t sleep. It is very important we, the people, discourage businesses being runned and operated this way from surviving. Close the loop on the progress of shared work by getting notified when updates are made to folder overview descriptions and to-dos, so you can get in sync and keep on schedule. Your data may be subject to strict laws, such as the Patriot Act, meaning that Dropbox can be compelled to hand over your data to U.S. authorities at any point. More tech savvy people may catch on to this easily. Read our guide if you want a full explanation of what Dropbox is. Shite and no help available. it’s because it’s their REAL face! That’s years of irreplaceable graphic work. I WOULD NOT RECOMMEND IT. updated by: Daphne - March Needs more votes 2784 Views Dropbox is based in the US, and complies with the Department of Commerce's Privacy Shield framework, which guarantees a level of data privacy protection. Web Interface. Plus also adds offline file access, remote device wipe, Smart Sync (like OneDrive Files on Demand), and priority email support. How to Free Up Space on Your iPhone or iPad, How to Save Money on Your Cell Phone Bill, How to Find Free Tools to Optimize Your Small Business, How to Get Started With Project Management, Price, Storage Allotment, and Upload Limits, Simple Syncing, With a Dash of Collaboration, Read CertainSafe Digital Safety Deposit Box Review, Department of Commerce's Privacy Shield framework, The Best Cloud Storage and File-Sharing Services for 2020, Drive Full: How to Avoid Running Out of Storage Space on Every Device, Report: Apple Dropped Plans for Fully-Encrypted iCloud Backups, 7 Simple Steps for Cleaning Up Your Google Drive, How to Send Large Files Over the Internet. There’s no quibbles here because Dropbox is still one of the best cloud storage providers for file sharing and syncing. Now you have to share files and folders to specific contacts. Dropbox took £750 from my bank account in October 2016 when I thought I had used their free service to transfer. If you have a question or are experiencing an issue with the Dropbox S mode app, … If you want to send a file rather than sharing it, you can use Dropbox Transfer. The Dropbox user interface is excellent. Also failure to adequately warn the new customer of the ridiculously high fee they will charge “out of the blue” on day 27! I cannot recommend them. It’s good for sharing and collaboration with other people but not for backups. I can access my current projects (letters I’m writing, homework, etc) no matter where I am, from any computer. Wow that was rude. I am going on month 4 of trying to resolve the billing issue. It’s a popular model for a reason — it’s simple to use. The desktop app is more useful when you want to upload large files and enable file syncing. When confronted they denied, denied, and denied until I finally insisted they research… which I was then told my case was escalated and I’ve never heard back. This is where we come full circle, though. It looks different from other cloud syncing services, such as SugarSync, which has a complete app interface even on the desktop. I thank you very much in advance. Finally, Dropbox offers Showcase in Dropbox Professional accounts. I am glad I found out about all this before I gave them my credit card. I am lost!! But recently you started to make people create passwords to what end I didn’t know and now it becomes clear, people are telling me they are receiving email that their boxes are full and need to pay to upgrade. Dropbox, a pioneer among cloud storage and syncing services, offers synced desktop folders for anywhere-access. Can’t find them anywhere. This is pretty serious stuff and I’d like to know more. Amount: $750 There are Dropbox apps for Windows, Mac, Linux, iPhone, iPad, Android, Kindle Fire, BlackBerry, and Windows tablets (as a UWP store app). AVOID! This newsletter may contain advertising, deals, or affiliate links. I used their FREE service with a major client, and cannot verify whether they’ve used or sold the files, or sent my Client a similar bill/receipt. Dropbox has good speed, i am serious, it’s really good for personal use. As a writer, the Dropbox desktop app is a good one to have anyway, and you should install DropBox if you haven’t done so yet. Cant stand the weakness of onscreen prompts, but most annoyed that the free account has no way to judge the size of your folders and shared folders. Now, I hate the product. Ned did not feel like a live human being. We’d love to hear your own thoughts and experiences about Dropbox in the comments below, especially if you feel we’ve missed a flaw or feature that deserved extra attention. We had the same situation with them and they immediately refunded the entire amount. Unfortunately, nearly a decade since a major data breach, Dropbox still remains subpar when it comes to privacy and security. That 15GB is spread across Google Drive, Gmail (including spam), and Google Photos, so you might eat up the space quickly. Files too large for my computer. It’s maintained a good market share by being quick and easy to use, and by offering simple features that users understand. Why? I own a business account. for just 3 system folders such as Documens, Downloads and Desktop…what exactly backup is that? Dropbox certainly isn’t the most expensive cloud storage provider out there, but it’s not the cheapest, either (see our Dropbox pricing guide). The good news is that you can fix this issue in the desktop application, but it still means that Dropbox isn’t our first choice for Mac cloud storage, as our best cloud storage for Mac shortlist shows (also, read our guide on how to remove Dropbox from Mac). There are better free storage plans out there, though. Your subscription has been confirmed. Right now this is causing me harm as people do not want to open any Dropbox email from me. If you want to save a little on the price, you can opt to pay for a full year upfront, which works out to an equivalent of $9.99 per month. There are better cloud alternatives out there now, with better available customer service. On day 27, I received an email titled “Dropbox Business Account Upgraded” Thanking me for my UPGRADE? If you want a Dropbox free trial, you can open a free Dropbox account with 2GB of storage space, allowing you to sync your files across three devices. There are many choices for cloud storage these days. Sync.com’s 3TB plan is currently just $10 per month, the same price as Dropbox’s 2TB plan. Dropbox has been in the file-syncing and storage game for years, and its maturity shows. Unfortunately, Dropbox doesn’t offer zero-knowledge encryption at all, unlike some of the other big names and best zero-knowledge cloud services out there, such as MEGA, Sync.com and pCloud. Dropbox has a bandwidth limit of 200GB per day; files uploaded through the web interface are capped at 300MB. Here’s Dropbox app for Windows 10. You get an email that says who did what, and if you have the Windows UWP app installed, you get a system notification saying what happened. I see that G.L. You’ll then be prompted to download Dropbox and launch it to get started. OneDrive does all this for free. As always, thanks for reading. Seriously, you’re going to hit me for an auto-renew charge when I’m not even a customer and haven’t been for a year? Although privacy is a downside, customer service is a better area for Dropbox to shout out about. The online-only option thus afforded shows files stored in the cloud, downloading them only when you try to open them. In addition, the Edward Snowden leaks mentioned that Dropbox was being considered for inclusion in the controversial PRISM program of internet surveillance. Though it's comparatively pricey, unique tools like its Paper, Showcase, and HelloSign digital signature features distinguish Dropbox. Dropbox unveils a brand-new design and user experience for its desktop app by Tom Krazit on June 11, 2019 at 10:52 am June 11, 2019 at 11:03 am Share 11 Tweet Share Reddit Email Install the desktop app. It ripped apart every single compilation album (SXSW 2016, for example), spewed a few across the library as individual albums and then crammed 450+ tracks into an “Unknown Artist” extravaganza album from which it is impossible to extricate them. I cannot afford the $750 bill that they stuck me with. Google Drive's 2TB account is $9.99 per month, the same price as Apple iCloud. Comments resemble those in word processors, with balloons in the margin, which collaborators can react to with emoji or mark resolved. I Hate Dropbox. Just tap the Share button next to the folder or file. Although this helps to free up disk space, any folders you don’t sync aren’t visible in your Dropbox folder, so it doesn’t give a true representation of what you have stored in your account. Currently only available for Dropbox Plus users. Offline mode. To use the Google integration, you’ll need your Dropbox account and Google account to have the same email address. This was within the stated 24-hour response time, but it seems a little slow when you can get an immediate answer from live chat. The web interface has a simple menu down the left-hand side, with links for various sections like “files” or apps like Showcase prominent. They made us add new users and then they would take them off of our billing or give us any credit. Keep an eye on your inbox! It comes with 180-day versioning and account rewind, and you can transfer files up to 100GB. It would also be a convenient way to collect documents from job candidates. Dropbox uses a special strategy and uploads only partially changed chunks if the file is already in the cloud. Dropbox’s business practices and Ned’s support are deplorable! Whilst the desktop app does a great job of integrating some key Dropbox features into a PC, the web based interface is equally as impressive, easy to use … However, you’ll need to set it as online-only again afterward if you don’t want it taking up space. The U.S. is definitely not on our list of the countries with the best cloud privacy laws. He wanted to charge a service fee for helping me with my account. If the file is already somewhere in the cloud it will also not uploaded twice, Dropbox compares this with already uploaded files. She has only ever had one email account, and DropBox has no record of that. I contacted customer service and they downgraded my Plus account to basic without my consent! I was told to contact [email protected] regarding something pertaining to my drop box.. Weird. Perhaps using computers and the internet are not your strong suit Cindy. very simple! Unfortunately, that’s the reason why pCloud and Sync.com make it to our list of the best deals in cloud storage and Dropbox doesn’t. Then I tried to contact them via email but their contact form did not work. Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. It’s probably the best for business or a proffesional photographer. It turns a regular Dropbox folder into a shared folder, with the ability to add notes or an integrated calendar to turn it into a space for teams to work from. Dropbox couldn’t have possibly handled this worse. As you can see above, the feature is in beta currently. When I tried to “chat” with them on their online “chat” window, as soon as she found out it was a complaint she promptly ended the chat session. This review focuses on Dropbox for personal use. Despite those benefits, PCMag Editors' Choices Google Drive and Microsoft OneDrive beat it out for value, OS integration, and online editing, which we judge to be more important than Dropbox’s extras. The dashboard can tell you exactly how much storage space you have left, as well as the Insights tab will help you find which files are taking up the most space, so you can maximize your storage. Dropbox sent me an e-mail stating, “This serves as your receipt, thank you for upgrading to the paid Dropbox.” You cannot call them on the phone, and the chat does not work. We also received a useful follow-up email, which was a nice touch. Instead, it wants you to use the desktop application to view and control your storage. I have no way to see what is making them think this. You can do some looking around to see how many people have nightmarish stories about Dropbox. There is NO way to contact them except for the on-line chat which goes NO WHERE! Then, files can be uploaded or managed through either the desktop, mobile app, or web interface. If you’re worried about file changes, you might find the ”rewind” tool useful. Thanks a lot, Dropbox. That’s because many other providers would need to sync the entire file, even if you made only small changes.